Emergency At-Home iNPUT-ACE Licenses
On March 25th, 2020 we started deploying Emergency At-Home Licenses of our iNPUT-ACE software in an effort to support the changing needs of investigators working at home during the COVID-19 pandemic. During this unprecedented period, our support team has developed resources to help answer frequently asked questions, offer helpful tips for first-time users and provide information about how to obtain your complimentary Emergency At-Home License.
On March 25, 2020, iNPUT-ACE founder Andrew Fredericks, announced a new program to provide Emergency At-Home Licenses to any investigator whose agency has authorized them to work at home during the COVID-19 pandemic.
Frequently Asked Questions
My agency has not purchased iNPUT-ACE yet. Can I still obtain an emergency license?
There are multiple investigators at my agency who are working from home. Can I get more than one emergency license?
Can I move this emergency license of iNPUT-ACE to a different computer?
Near the bottom of the Licensing window, you’ll see the option to ‘Deactivate License.’ Follow the prompts to deactivate.
On the new computer, download the latest release of iNPUT-ACE and install it to your computer. Once installed, iNPUT-ACE will prompt you to enter your six-digit license ID. Remember, you must be connected to the internet when entering your license code. If you have any questions or troubles migrating your license, reach out to firstname.lastname@example.org.
How many computers is my emergency license valid for?
My workstation at home is not connected to the internet. Can I still use this emergency license?
Email your Hardware ID for the computer that is not connected to the internet to email@example.com and please let us know that you are activating an Emergency At-Home license of iNPUT-ACE on a computer that is not connected to the internet. Our team will send you a physical license that you can transfer to the offline computer.
What should I do if my workstation had an expired license of iNPUT-ACE before I received the emergency license?
I am connected to the internet and have entered my six-digit license code provided but iNPUT-ACE will not activate. What should I do?
I’m a new user of iNPUT-ACE. What resources are available to help me get up to speed with using the software?
If you are new to the software, there are a handful of resources available to get you started. Upon receiving the email with your iNPUT-ACE Emergency At-Home license information, you should have also received a link to a Getting Started with iNPUT-ACE Webinar. There are additional webinars located on the iNPUT-ACE YouTube Channel.